Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Whichever sector you work in, it is likely that you will be dealing with customers, whether that’s business to business, or business to consumer.
Your customers can also be your employees.
Customer service applies in a variety of ways, from dealing with customers face to face, to how you speak to people online, and it’s important to stay at the forefront of knowledge with skills training to benefit your business.
The Skills Support for the Workforce programme has a variety of courses to suit your needs.
Delivery takes place on site or at employer premises at a convenient time to suit the business and participant.
This is fully funded and supported by the European Social Fund, with no cost to the employer or employee.