It’s good to talk…

Safeguarding means protecting the health, wellbeing and human rights of adults at risk, enabling them to live safely, free from abuse and neglect. … It is about people and organisations working together to prevent and reduce both the risks and experience of abuse or neglect. We’re here for you!

Safeguarding you!

Pathway Group is committed to practices that protect children and young adults at risk from harm, radicalisation and exploitation.

Our staff recognise our responsibilities to develop an awareness of the issues that may cause children and young adults harm and adopt appropriate safeguarding practices to minimise the chances of abuse.

Everyone has the right to live, learn and work in safety, free from abuse, harm and neglect.

Abuse harm and neglect can occur anywhere: at home, work, a public place, college.. Anywhere.

Where to find help

If we don’t offer a specific service then we will always try to signpost you to someone who can help. This is not an exhaustive list so if you need any other information or help that isn’t in this card please speak to one of our advisors in confidence and they will be able to give advice and signpost you to the right help.

AL-Anon Family Groups:

Alcoholics Anonymous:

Drinkline: Advice on sensible drinking and alcohol misuse

Child Death Helpline:

Helpline for anyone affected by the death of a child of any age, from pre-birth to adult, under any circumstances, however recently or long ago.

  • 0800 282986

The Compassionate Friends:
Supporting bereaved parents/carers and their families

Cruse Bereavement Care:
Support for people after the death of someone close

  • 0808 800 1677

National Careers Service:

For all ages to get career advice and guidance

  • 0800 100 900

Jobcentre Plus:

Where you can search and apply for jobs

  • 0345 604 3719

National Apprenticeship Service (NAS):

Build up knowledge and skills, gain qualifications, and earn money or an allowance in a chosen industry

Search courses across the country
0871 468 0468

Find a job

Find full or part-time jobs in England, Scotland and Wales.


Disability information advice line

Disabled Living Foundation:

Advice and information on disability equipment


National charity that supports and campaigns for people with complex disabilities.

National Bullying Helpline:

Help and advice about bullying in a variety of forms

Bullying UK:

Information, advice and guidance on how to deal with bullying


Get help and advice about a wide range of issues


National Society for the Prevention of Cruelty to Children:

Charity raising awareness of child cruelty


Support for the family


Couple counselling, information and support to adults dealing with relationship issues


Advice and guidance on all aspects of mental health

Youth Access:

Youth Access is the national membership organisation for young people’s information, advice and counselling services (YIACS)

Catch 22:

Social business providing services that help people in tough situations to turn their lives around

  • 020 7336 4800


The Samaritans exists to provide confidential support to any person in emotional distress

  • Freephone: 116 123
  • Text: 07725909090 (replies are not instant)


  • Drugs and legal advice for users, families and friends
  • 0207 3242 989

Drug Support Groups – Narcotics Anonymous:

  • Run around the country offering support for peopleon drugs
  • 0300 999 1212

Cocaine Anonymous

  • 0800 6120225


  • Information and support about solvents and volatile substance abuse (VSA) issues
  • 01785810762

Talk to Frank:

  • Information about drugs for people who use them,their friends, families and colleagues.
  • 0300 1236600

Gingerbread Advice Line:

Advice and information service for lone parents

Family Lives:

Practical help and information for parenting

NHS Direct:

For immediate and confidential health advice


Help with housing problems.

Housing Benefit Job Centre Plus

Midlands Heart:

One of the top ten housing and care organisations based in the UK

St Basils:
Work to prevent youth homelessness by providing accommodation and support services

Money & Debt

Step Change: Free counselling and advice for people with debt problems


For gamblers and those affected by problem gambling

National Debtline:

Confidential advice for people with debt problems

  • 0808 8084000

The Money Advice Service:

Advice and guidance on money related matters


Free service that helps people in financial need to access welfare
benefits, charitable grants and other financial help

Rape and Sexual Abuse Helpline  and Support Centre:

Support and help for those effected by rape and sexual abuse

National Domestic Violence and Abuse Helpline:

Supporting for people suffering from violence and abuse

Woman’s Aid:

Supporting women suffering from abuse


Service for reporting crime anonymously

Victim Support Line:

Victims of crime support

0808 168 9111

Knife and Gun Crime:

Information, advice and guidance about  knife and gun crime

  • To report incidents always contact your  local police force by dialling 999 or 101 in a non-emergency situation.

Citizens Advice Bureau:
A network of offices that provide free and independent advice on legal issues,money, benefits and other problems


Offer free, confidential and impartial advice on all employment rights issues

Equal and Human Rights Commission:

For advice and support about discrimination and human rights


Advice and guidance on the legal rights of children

TUC The National Trade Union Centre:

Represents the vast majority of organised workers

London Lesbian & Gay Switchboard:

Provide free & confidential support & information to lesbian, gay, bisexual & transgendered communities throughout the UK

  • 0300 330 0630

NHS Choices:

Confidential help for under 18’s on anything to do with sex, relationships and contraception

Whilst completing your training programme, if you…

  • Have any issues or concerns about the delivery of your training programme
  • Have any worries about your progress towards achieving your qualification(s)
  • Feel you are not being treated fairly within your learning programme
  • Have you had a recent accident or dangerous occurrence during your training
    that you believe should be reported.

Wish to talk to an independent Information Advice and Guidance Officer about your training programme

Please call and ask to speak to a member of the team who can direct you further 0121 707 0550
Alternatively, email: