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Share your Comments, Suggestions, and Feedback

We are committed to providing a quality service and achieving the highest standards, one of the ways we can do this is by listening and responding to the views of our customers.

Coffee & Natter 2022

Help us to continually improve and develop our services by giving us your comments, suggestions and feedback.

Please give us suggestions on how we can improve your experience.

Tell us about your experiences

Unfortunately, mistakes can happen and things don’t always go to plan. When this happens, we need you to tell us so that we can put it right, and prevent it from happening again.

We are committed to providing a quality service and achieving the highest standards, one of the ways we can do this is by listening and responding to the views of our customers.

How do you make a complaint?

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You can make a complaint verbally or in writing. When you contact us please make sure that you give us all of your personal details so that we know how to respond.

If you are unhappy with any part of our service you should contact a member of staff in the relevant department. This in most cases will be your named contact/adviser/learner advocate. If the complaint relates to your named contact or another member of staff, you can speak to their team leader or manager. If you need assistance in obtaining the name of the person to contact please speak to our reception staff.