At Pathway Group, we prioritise customer satisfaction and policy excellence, and my role as a Customer Service Administrator enables me to uphold this commitment. I play an active role in refining our staff handbook and compliance documents, ensuring they are closely aligned with our organisational values and goals.
My proficiency with HubSpot and Microsoft Dynamics CRM enhances our customer support processes and equips our executive team with valuable data and insights. This enables us to deliver impactful presentations and maintain a strong social media presence, contributing to Pathway Group’s mission of service excellence and leadership support.
Please feel free to connect with me on LinkedIn: linkedin.com/in/qasimalibirmingham