These rules are created in several ways – people watch what gets noticed, what does not get noticed and for any differences in terms of what people say and what they do. Actions speaks louder than words and people will follow exhibited patterns of behaviour rather than follow the organisations corporate mission and vison statements.
These unwritten rules could be positive or negative. Positive rules underpin teams that are lean, and agile. On the other hand, if a team is not functioning well and there is a great deal of internal conflict, there is no doubt that negative unwritten rules will be in place.
The traditional signs of good culture are the core values of the business, the Mission and Vision statements as well the customer service standards. Where possible Company’s values and priorities should be so well engrained that each team member can name them and be prepared to adapt them, if necessary.