We’re providing intensive support designed to help Participants into sustained work. It will initially target people who have spent between 12 and 18 months claiming Universal Credit.
Restart will provide additional intensive support above what is available through Jobcentre Plus (JCP), supporting claimants into sustainable work.
We want to ensure all participants are given the best support to find employment. The Restart Scheme will be the first DWP employment programme procured with a customer satisfaction measure built in as an integral part of performance management. DWP has designed robust Customer Service Standards with contractual requirements which will ensure:
- regular contact with all participants using a variety of methods and channels
- a personalised offer for all participants, tailored to individual and local need