Kerry – Level 5 Apprenticeship in Care Leadership & Management

Kerry has recently completed her apprenticeship in Care Leadership and Management, We decided to follow up with her and find out more about her journey and how the apprenticeship has impacted her career.

Tell us about yourself.

I am the Area Manager for Stoke on Trent – Adult/ Children’s Services at Crossroads Care Staffordshire. We are a leading provider of support for home carers and the people they care for in the region.

I have been in the care industry for approximately 22 years, during this time I have achieved the Level 2 and 3 NVQ’s in Health & Social Care qualifications, whilst fulfilling a variety of roles which includes:

  • Experience working in the community, providing care
  • Working within a care home environment
  • Involved with the creation of an emergency care scheme
  • Senior care support worker

As the Area Manager for Stoke on Trent, I am required to oversee the care provisions in the area and deal with any situations that may arise.

How did you find out about the Level 5 Apprenticeship in Care Leadership & Management?

In 2018, Crossroads Care Staffordshire engaged with Pathway Group, to provide their workforce with a selection of Apprenticeship training opportunities. Following an information, advice & guidance session with a member of the Pathway Group apprenticeship team, Kerry felt the Level 5 Apprenticeship in Care Leadership & Management would be both beneficial and rewarding.

Why did you decide on an apprenticeship?

I wanted to enhance my existing knowledge of the care industry, as this would enable me to further support the services of Crossroads approach of professional, friendly, and confidential care. In addition to continuing to deliver high-quality services for carers, adults and children with a disability or care needs.

What impact has the apprenticeship had on you?

Having initially being overwhelmed, with my tutor’s support, I felt reassured, as the time went by, I feel my productivity had been increased, as I was applying my knowledge every day, which gifted me confidence.

Now, I am more aware of the legislation involved, which allows me to reflect on the service we provide, in addition to having a plan in place to enhance the care we provide.

My knowledge base has increased, which has allowed me to be more confident as my role extends.

How were you supported during your apprenticeship?

My tutor Susan was very helpful and understood my needs, if there was something I did not understand, she would take the time to explain it to me. Often visiting our offices and regularly speaking on the phone and by email. In addition, Susan would take the time to support my colleagues with their development.

Would you recommend an apprenticeship to others?

The apprenticeship has been a good learning tool for myself, enabling me to develop my confidence, knowledge enhance my role and responsibilities.

What do you plan to do next?

I’m planning to continue learning to further my career, by undertaking a counselling course.


Our Apprenticeship Programmes

We create bespoke apprenticeship programmes that tie into your business needs and objectives, designed to complement existing internal training schemes and add real value to the growth and development of your business.

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Each Apprenticeship programme has its own Standard linked to a specific occupation – these are rigorous, challenging and require the Apprentice to undertake a minimum of one year’s training followed by an End-Point Assessment (EPA).