Justyna – Building Everyday Confidence Through Functional Skills
Justyna enrolled on the Level 2 Functional Skills courses in both English and Maths with the goal of improving her ability to manage everyday tasks at work and at home. She recognised that stronger communication and numeracy skills would not only support her personal life but also enhance her performance in the workplace.
"faced challenges with practical tasks"
Before starting the courses, Justyna faced challenges with practical tasks that many take for granted. Writing professional emails, expressing herself clearly in English, and handling basic numeracy functions such as telling the time or managing money were areas where she felt uncertain. These difficulties limited her confidence in both professional and domestic settings.
"engage more effectively with colleagues"
Through her Functional Skills training, Justyna made significant progress in a number of key areas. In English, she gained the ability to write structured emails and developed clearer spoken communication, which allowed her to engage more effectively with colleagues and others around her.
In Maths, Justyna improved her ability to perform everyday calculations. She can now confidently handle money, tell the time, and solve simple numerical problems — all essential skills for daily living and working environments.
The structured, accessible lessons and the consistent support from her tutor played a vital role in her development. Justyna found the content easy to follow and appreciated the encouragement and guidance she received throughout her learning journey.
"marked improvement in her self-confidence"
Upon completion of the courses, Justyna reported a marked improvement in her self-confidence. She feels more capable both at work and at home, and is better equipped to handle tasks that once felt daunting. The Functional Skills programme has provided her with the tools she needed to become more independent and self-assured in various aspects of life.
Justyna’s experience illustrates how Functional Skills in English and Maths can empower individuals with the practical abilities they need to thrive. With the right support and a well-structured learning environment, learners like Justyna are able to overcome personal challenges and unlock new levels of confidence and competence.