At a JobCentre Plus appointment in the Summer of 2020, Ben had enquired about courses to support people in health & social care jobs; his Job Coach decided to refer him to Pathway SkillsZone Burslem, where he met with Ffion to find out more about the opportunities available to him.
Following a meeting with his Pathway Group advisor, Fifon identified that Ben had two years of experience working in Health & Social Care but had taken time off due to personal reasons and was looking for support to return to the sector. Ben further shared his aspirations of moving into nursing with Ffion.