Level 2 Diploma in Customer Service - Pathway Group

Level 2 Diploma in Customer Service

This qualification is aimed at learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Awarding Body

HABC

Delivery
Duration
Guided Learning Hours
Funding

This qualification supports the role in the workplace for learners who deal, or intend to deal with customers on a daily basis as part of their job role. It is applicable to a variety of work environments and covers topics such as promoting additional products and/or services to customers, carrying out customer service handovers, and resolving customer service problems.

What does the Level 2 Diploma in Customer Service qualification cover?

Topics include:

  • Delivering customer service
  • Understanding customers
  • The principles of customer service
  • Understanding employer organisations
  • Managing personal performance and development

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