Our Values

Changing lives through skills and work
Customer Focused
We put the customer at the heart of our business operations, planning and decision making. We aim to deliver a high quality service by putting the customer at the centre of our business and believe that this is the key to ensuring long term trading relationships.
Honest & Integrity
We believe in being honest with people we come in to contact with and treat everyone fairly whether they are small or large clients. We believe it's important to keep our promises and deliver on our commitments.
Passion
Success does not come easily, it comes through hard work, dedication and passion. We are passionate about our business and are driven to excel in every aspect of our business.
Leadership
We believe in being the best in our field and we know we can only achieve this if we strive for excellence in all aspects of business and accept nothing less.

The Matrix Standard 2019

The level of networking is considerable, not only by strategic managers but also through centre-based staff. This has a multi-faceted benefit; it showcases the organisation, supports collaborative working and information sharing and enables learners to be supported in the most appropriate way.

The Matrix Standard
Kathy Leahy

Investors in People 2019

Tried and tested resource planning systems relating to cost and time efficiency, culminating in increased capacity with limited workforce growth.

Investors in People Silver
Terry Jones

The Matrix Standard 2019

At all levels in the organisation, staff are passionate about the work they do and the difference it makes to people’s lives. One of the organisation’s values is ‘honesty and integrity” and these words were mentioned several times by staff and partners, demonstrating the type of ethos and culture that has been developed.

The Matrix Standard
Kathy Leahy

The Matrix Standard 2019

In the last matrix report, it highlighted that the organisation had undertaken a significant re-structure, again during this accreditation review another re-structure was described, demonstrating how the business is adapting to the changing external environment to ensure sustainability.

The Matrix Standard
Kathy Leahy

Investors in People 2019

Extremely well understood vision, values and how this relates to individuals, their behaviours and the work they do.

Investors in People Silver
Terry Jones

The Matrix Standard 2019

The organisation is much more than ‘just a training provider’; they are prolific users of social media, they have developed a series of different networking meetings/opportunities for people and organisations and they initiated and organise the Asian Apprenticeship Awards.

The Matrix Standard
Kathy Leahy

Investors in People 2019

Good understanding of the marketplace for the company’s capabilities, its developing strengths and weaknesses, leading to the development of a business diversification strategy for growth and resilience.

Investors in People Silver
Terry Jones

The Matrix Standard 2016

Much emphasis is placed on developing staff within the organisation

The Matrix Standard
Kathy Leahy

Investors in People 2019

The use of a distributed leadership structure and roles that facilitate the devolvement of the accountability for high performance to functional managers. This helps to reduce the reliance on the directors for operational activities.

Investors in People Silver
Terry Jones

Investors in People 2019

Increased use of centralised recording (data capture and reporting) system that lends itself to the generation and use of HR metrics, especially regarding workforce stability, absence statistics, productivity/efficiency, remuneration packages and employee engagement.

Investors in People Silver
Terry Jones

The Matrix Standard 2021

Mental health and online safety were the areas that have been of particular focus, although areas including domestic abuse and right wingextremism has also been tackled.

The Matrix Standard
Kathy Leahy

The Matrix Standard 2019

Staff are encouraged and supported to develop in their roles. Several examples were provided of staff progressing through the organisation and being supported to achieve new qualifications.

The Matrix Standard
Kathy Leahy

Pathway Group, Self Assessment Report

90.43% of the students are from minority ethnic backgrounds and 90% are students who live in areas of ‘high deprivation

Pathway Group 100x100

Investors in People 2019

A strong collaborative culture that is encouraging and nurturing at every level. This stimulates excellent employee engagement and commitment to excellence.

Investors in People Silver
Terry Jones

Investors in People 2019

A well-established understanding of the components of motivation through merit-based distribution of remuneration/rewards.

Investors in People Silver
Terry Jones

The Matrix Standard 2021

The organisation has increased its social media presence and is now, along with the usualsocial media channels, also using webinars and radiointerviews. Webinars have been particularly useful in engaging employers, for example, 900 employers have been recruited to support the Kickstart programme.

The Matrix Standard
Kathy Leahy