Recognition gained for success in the Work Programme, Employability Skills for unemployed customers achieved a 96% conversion rate, 61% job entries and 58% achievement and sustained jobs.

Acceleration of vocational qualification with 1265 learners: achieved an overall success rate of 96.7% in addition the Employability programmes achieve a 100% success rate.

Additional awards obtained for Customer Service, Audit Outcomes and Best Subcontract Partner.

Addition of key members to the team Stephen Wallis – Finance Director and Martin Chandler as a Senior Manager.