ICT For Users

IT Application Specialist Level 2

Designed with people who are new to the world of IT in mind, this award is perfect for someone who wants to learn about new and existing technologies and applications in order for them to improve at work and home.  With units such as website maintenance, IT support and applications mentor this award will certainly start you off on the right foot and with our specialist trainers you can be sure you’ll be receiving the best support on offer.

Paired with functional skills in maths and English, this is a great award to get your career in IT off to the right start.

Structure of apprenticeship

Units Include


  • Improving Productivity Using IT
  • IT User Fundamentals
  • Set up an IT System
  • Optimise IT System Performance
  • IT Security for Users
  • Using the Internet
  • Using Mobile IT Devices
  • Audio Software
  • Specialist Software
  • Computerised Accounting Software
  • Database Software
  • Presentation Software
  • Spreadsheet Software
  • Website Software
  • Word Processing Software



You will develop technical knowledge and will show competence through work activities. Assessments involves observation of the duties carried out and a range of other methods; including witness statements, professional discussions and reflective accounts, written reports and computer based assignments in the work place. You will work with your assessor to gain a work based qualification and will work with an electronic portfolio that enables you to demonstrate your skills practically.

Any additional questions?