This qualification is aimed at learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
Course Content
This qualification supports the role in the workplace for learners who deal, or intend to deal with customers on a daily basis as part of their job role. It is applicable to a variety of work environments and covers topics such as promoting additional products and/or services to customers, carrying out customer service handovers, and resolving customer service problems.
What does the Level 2 Diploma in Customer Service qualification cover?
Topics include:
- Delivering customer service
- Understanding customers
- The principles of customer service
- Understanding employer organisations
- Managing personal performance and development
Course Specifications
| Awarding Body | HABC Highfield |
| Guided Learning Hours | 245 |
| Units | All units contained within the mandatory group, a minimum of 3 credits from Optional Group A, a minimum of 16 credits from Optional Group B, a maximum of 7 credits from Optional Group C |
| Credit Value | 45 |
| Assessment Method | This qualification is assessed by a portfolio of evidence. |
| Course Delivery | Online, Paper-based (Monthyl Workplace Visits) |
| Entry Rrequirements | n/a |
| Funding | Full funding available. |
| Progression Opportunities | Onsuccessful completion of this qualification, learners may wish to continue their development by undertaking Level 3 Customer Service qualifications, or an Apprenticeship. |
