Level 2 Diploma in Customer Service

Customer Service

This qualification is aimed at learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Course Content

This qualification supports the role in the workplace for learners who deal, or intend to deal with customers on a daily basis as part of their job role. It is applicable to a variety of work environments and covers topics such as promoting additional products and/or services to customers, carrying out customer service handovers, and resolving customer service problems.

What does the Level 2 Diploma in Customer Service qualification cover?

Topics include:

  • Delivering customer service
  • Understanding customers
  • The principles of customer service
  • Understanding employer organisations
  • Managing personal performance and development

Course Specifications

Awarding Body HABC Highfield
Guided Learning Hours 245
Units All units contained within the mandatory group, a minimum of 3 credits from Optional Group A, a minimum of 16 credits from Optional Group B, a maximum of 7 credits from Optional Group C
Credit Value 45
Assessment Method This qualification is assessed by a portfolio of evidence.
Course Delivery Online, Paper-based (Monthyl Workplace Visits)
Entry Rrequirements n/a
Funding Full funding available.
Progression Opportunities Onsuccessful completion of this qualification, learners may wish to continue their development by undertaking Level 3 Customer Service qualifications, or an Apprenticeship.
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