Level 2 Award in Principles of Customer Service

Customer Service

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

Course Content

The objective of this qualification is to prepare learners for employment in the customer service industry. The qualification provides learners with the knowledge, understanding, and skills needed to work in this sector.

What does the Level 2 Award in Principles of Customer Service qualification cover?

Topics include:

  • Understanding how to work in a customer service environment
  • Communication in customer service
  • The principles of personal performance and development
  • The principles of working in a business environment
  • Working with others in a business environment

Course Specifications

Awarding Body Pearsons
Guided Learning Hours 6
Units To complete the Level 2 Award in Customer Service,learners must complete one mandatory unit.
Credit Value 1
Assessment Method This qualification is assessed by a portfolio of evidence.
Course Delivery Online, Paper-based (Monthyl Workplace Visits)
Entry Rrequirements n/a
Funding Full funding available.
Progression Opportunities Onsuccessful completion of this qualification, learners may wish to continue their development by undertaking a Level 2 or 3 Customer Service qualifications, or an Apprenticeship.
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