This qualification has been written to prepare learners for employment. It also supports learners who are new to the customer service sector and wish to improve their knowledge of this area, resulting in the achievement of a nationally recognised qualification.
Course Content
This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
This qualification has been written to prepare learners for employment. It also supports learners who are new to the customer service sector and wish to improve their knowledge of this area, resulting in the achievement of a nationally recognised qualification.
Topics include:
- delivering good customer service
- different communication methods
- good customer service in line with organisational procedures
- effectively deal with customer queries, problems and complaints
Course Specifications
| Awarding Body | Highfield |
| Guided Learning Hours | 30 |
| Assessment Method | This qualification is assessed by portfolio of evidence. |
| Course Delivery | Paper-based |
| Funding | Full funding available. |
